• Where is Hawks Nest/Tea Gardens?

    The twin towns of Hawks Nest & Tea Gardens are located on the North Shore of Port Stephens. To get here, it is a comfortable 2.5 hour drive North of Sydney.

  • What can I do there?

    First and foremost…Relax. The area boasts 2 pristine beaches (Bennetts Beach & Jimmy’s Beach) and the Myall River system.

    Relax on either one of the beaches and swim in the ocean. Perhaps hire a boat and explore the Myall river system (don’t forget your fishing rod!!)

    There are plenty of walking trails to explore and, if you are up for it, try and conquer Yacabaa – the mountain at the northern head of the Port.

    For the sports enthusiasts, we have a full 18 hole golf course, once recognised in the top 5 in NSW, 4 all weather tennis courts and and an RSL with 2 bowling greens. Guests of the area are welcome to take advantage of all of these facilities.

    Lots of restaurants and local eateries to try as well as the local seafood at the co-op.

    Plenty to see and do but best if you check it out for yourself!!!

  • Where do I find accommodation?

    Visit http://www.holidayhawksnest.com.au and search by availability, type, pet friendly, location, etc.

    Alternatively, contact our friendly staff for help.

  • How can I book my accommodation?

    Once you have found a property you like on the website, Click on “Book Now” and follow the prompts through our SecureBookIt system.

    Alternatively, you can call the office to secure your accommodation. As the website is live, it is recommended to book online so you don’t miss out!!!

  • Do I have to pay a deposit?

    All bookings require a deposit equivalent to 50% of the tariff. Additionally an administration fee will also be payable to secure your booking. Note Eftpos & credit card transactions attract a surcharge.

  • When do I pay the balance of my accommodation?

    Balance of all outstanding monies is due 7 days prior to your arrival (with the exception of Christmas/New Year Bookings – please refer to our terms and conditions).

    Payment can be made via Mastercard, Visa Card, Eftpos, Money Order, Bank Cheque or direct deposit (contact us for details) Note Eftpos & credit card transactions attract a surcharge.

  • What time can I check in?

    Check-in is from 2pm on the day of your arrival.

    It may be possible to check-in earlier but in most cases the property has only been vacated that morning. Check with our staff prior to arriving to see if it possible.

  • What time do we have to check out?

    Check out time is 9:30am sharp. Late check-outs can be arranged but you need to speak with our staff during your stay to see if it possible, not on the day of check out.

  • Where do I pick up keys from?
    Keys for your accommmodation are collected (and returned) to Hawks Nest First National Real Estate.

    Our office is located at Shop 5/34 Tuloa Avenue, HAWKS NEST.

    We are directly between the Newsagency and the Myall Bakery.

  • What if I arrive outside of office hours?

    We can arrange for your keys to be left in an after hours safe on our office door. You will need to be paid in full and contact us prior to close of business to arrange the after hours collection of keys and obtain the safe code for that day.

    Similarly, if you check out outside of business hours, you can return the keys, with your guest survey form, through a key return chute on the front door of the office.

  • What do we need to bring with us?

    All of our properties are fully self contained, however they are not serviced, therefore you need to bring your own sheets, towels, pillowcases and perishables. This includes things like toilet paper, dishwashing liquid, etc.

    We can arrange hire linen on your behalf, please contact our staff for details.

  • Pet friendly properties – what does that mean?

    A pet friendly property means that the yard is fully fenced. Pets are not allowed in doors at any time.

    If you have specific requirements in regards to your pets, please contact us to arrange suitable accommodation and conditions of your stay.

  • What if I have to cancel my booking?

    Please check our Terms & Conditions of holiday letting where it states “… In the event of a cancelled booking, the deposit is not refundable. However if we are able to rebook the premises for the entire booking period a cancellation / administration fee will be charged, and the remaining deposit refunded…”

    IT IS RECOMMENDED THAT TRAVEL INSURANCE BE OBTAINED TO AVOID ANY LOSS AT ALL

  • How clean do we have to leave the property?

    You are required to leave the premises clean, neat and tidy. Please ensure that prior to your departure that all washing up is done and put away and all garbage is wrapped and placed in the appropriate bin provided

    Any excess garbage needs to be removed to the landfill/Tip at Tea Gardens Industrial Area.

    BBQ’s must be cleaned or an extra fee will apply Fish must not be cleaned on the premises.

    Extra fees will be charged should the premises be left in an unsatisfactory condition.